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Customer Service

General Information

We currently ship orders via UPS. Orders may take 1-5 business days to process in-house before they are shipped. Shipping requires additional time, depending on the option selected. Actual shipping charges may be adjusted due to the weight and dimension of some items, in which case you will be notified. Shipping and deliveries are made in accordance with the standard rules and regulations of the shipping provider.

During the busy Christmas season, orders placed after December 18, will not be guaranteed for delivery before Christmas.

Cocoa Concepts

Arrival time for standard ground shipments is dependent on the distance of the package destination. CocoaConcepts.com does not deliver on Saturday, Sunday or national U.S. holidays. CocoaConcepts.com does not deliver to post office boxes.

You will have the option to check shipping rates from your shopping cart. If you would like to expedite your order, please call us at 330-877-9700.

For shipping questions and chocolate equipment purchase, Contact Customer Service at 330-877-9700 or via e-mail info@cocoaconcepts.com

  • Hartville Chocolate Factory

    We want our chocolates to arrive in good condition. Therefore, based on the regional weather forecasts and selected shipping destinations, extra packaging and expedited shipping methods may be required, resulting in additional charges. Summer shipping rates are determined by increasing temperatures from April through September for most of the country except some 1-day ground shipping points. The critical hot states (TX, CA, AZ, NV and NM) will be released for shipping, weather permitting. Call for details.

    During the busy Christmas season, orders placed after December 18 will not be guaranteed for delivery before Christmas. Please order early to ensure your gifts arrive in time!

    Arrival time for standard ground shipments is dependent on the distance of the package destination. HartvilleChocolateFactory.com does not deliver on Saturday, Sunday or national U.S. holidays. HartvilleChocolateFactory.com does not deliver to post office boxes.

    You will have the option to check shipping rates from your shopping cart. If you would like to expedite your order please call us at 330-877-3322.

    Shipping Questions? Contact Hartville Chocolate Factory Customer Service at 330-877-3322 or via e-mail at info@hartvillechocolatefactory.com

    Hartville Chocolate Factory Office Hours: Mon - Fri, 10-5pm

    Hartville Chocolate Factory Store Hours:

    Mon, Tues, Thurs, Fri 10-6pm
    Wed, Sat 10-5pm
    Extended hours during the Christmas and Easter holiday seasons.

  • Chocolate Concepts

    Arrival time for standard ground shipments is dependent on the distance of the package destination. ChocolateConcepts.com does not deliver on Saturday, Sunday or national U.S. holidays. ChocolateConcepts.com does not deliver to post office boxes.

    You will have the option to check shipping rates from your shopping cart. If you would like to expedite your order, please call us at 330-877-3322.

    For shipping and purchase information contact Customer Service at 330-877-3322 or via e-mail at info@chocolateconcepts.com

  • RETURNS AND EXCHANGES

    CocoaConcepts.com and its partner stores, HartvilleChocolateFactory.com and ChocolateConcepts.com are committed to providing quality products. If you are not satisfied with your purchase for any reason, let us know within 10 days of shipping and we will make it right.

    Cocoa Concepts: 330-877-9700
    Hartville Chocolate Factory: 330-877-3322
    Chocolate Concepts: 330-877-3322

    Shipping and handling costs cannot be reimbursed on refunds or credits.

    Logos, Custom Molded Chocolates, Custom Orders

    Any products that are customized or made-to-order cannot be returned or exchanged, unless damaged or defective. This includes logos, custom molded chocolates and organic chocolate.

    HartvilleChocolateFactory.com Merchandise Return Policy

    Simply return the item within 7-10 days of purchase and we will:

    -- Replace or exchange it, with product of equal or lesser value, providing the product is in stock, or
    -- Refund your money, or
    -- Issue a credit in the form of a gift certificate

    Shipping and handling costs cannot be reimbursed on refunds or credits.

    Ship Hartville Chocolate Factory returns ONLY to:

    Customer Returns
    Hartville Chocolate Factory
    114 S. Prospect Avenue
    Hartville, Ohio 44632
    330-877-3322

    Please Note: Food and merchandise returns will NOT be accepted after 10 days from the date of shipment.

    Logos, Custom Molded Chocolates, Custom Orders 

    Any products that are customized or made-to-order cannot be returned or exchanged, unless damaged or defective. This includes logos, custom molded chocolates and organic chocolate.

    ChocolateConcepts.com Merchandise Return Policy

    We thank you for your business and for choosing Cocoa Concepts, Hartville Chocolate Factory and Chocolate Concepts!

    PAYMENT, PRICING AND PROMOTIONS

    Cocoa Concepts Inc. and its partner stores, Hartville Chocolate Factory and Chocolate Concepts will accept the following payment options: Paypal, Visa and MC, for online purchases. For Equipment purchases and Custom Orders, please call the appropriate company directly.

    Cocoa Concepts: 330-877-9700
    Hartville Chocolate Factory: 330-877-3322
    Chocolate Concepts: 330-877-3322

    Sale prices are considered temporary and may change at our discretion and without notice. Please check back regularly for new sale items.